What is required of my dog?
Dogs must not be aggressive towards other dogs or people. Dogs cannot be possessive over their toys. Dogs must be current on all required vaccinations (DHLPP-C, Bordetella and Rabies). Dogs over 8 months of age must be spayed or neutered, and all dogs must be free from internal and external parasites, as well as be on a flea preventative. Since each dog is screened individually, no breed is automatically eliminated.
Do you pick-up and drop-off dogs?
Yes. Please see “Waggin’ Wheels” under our Services page.
What about fleas?
All dogs who come to Doggie Day Care are required to be on a flea preventative medication. If fleas are found on your pet, they will be sent home.
Do the dogs fight?
It is inevitable that if you get a group of dogs playing in a room together, one may get a scratch or nip now and then.... Dogs often come to day care because they have high energy and play rough, therefore they seek out other rough players. Play nips that may result in a wound can occur, you must know this going in. DOGS PLAY HARD... this is the nature of dogs. However, full blown fights very rarely occur due to the initial screening process.
What happens if my dog gets sick or hurt at Pawderosa Ranch?
You will be contacted immediately. We will transport any sick or injured dog to the local veterinarian of your choice. If we are unable to reach you, we will transport the dog to our vet. Just as with child daycare, guardians will be responsible for the cost of treatment for their pet.
Why does my dog smell when I pick him up after daycare?
At Pawderosa Ranch, we are meticulous in cleaning our kennels, and use hospital grade disinfectants to keep them spotless. However, amongst other pet guests, a dog's natural odor may become more noticeable. We offer our DogWash service that is discounted for Daycare guests. Just let us know if you would like your Pup to be bathed prior to checkout. We will bathe any dogs that have accidently soiled themselves during the day.
What do the dogs do all day?
They Play! As the day progresses they will start to tire and lay down for naps. Then they play some more!!
My dog is shy around other dogs, is Doggie Day Care right for us?
We encourage you to first come down for a tour. See the facility, see how safe the dogs are and how much fun they are having. Many dogs come to Doggie Day Care for many different reasons. Some come because they are an only dog and want fun and exercise. Some come for the socialization and ability to "be a dog", and some have separation anxiety and need to be around people and other dogs. Because we have different areas of the Ranch, we can help your dog socialize with other dogs their own size and temperament.
What if my dog is unsocial?
While we reserve the right to decline unsocial or aggressive dogs, we will provide service to unsocial dogs on a case-by-case basis. If the dog is not a threat to our staff and can be handled safely in the presence of other dogs, we will accept the dog for daycare. Your dog will be exercised individually in a separate area depending on temperament.
BOARDING
What is your minimum age for boarding a dog?
Our primary concern is the welfare of our guests. For this reason, our minimum boarding age for dogs is 4 months. It is generally recommended that puppies get their first round of "adult" shots at 12 weeks (including rabies), and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses it could not fight off. Our recommendation is to board puppies at your veterinarian's office until they have reached our minimum age requirements.
How long can my dog board at Pawderosa Ranch? Do you discount for long-term boarding?
Boarding can be indefinite and we do provide discounts. Please give us a call to discuss your needs.
Why does my dog smell when I pick him up after being boarded?
At Pawderosa Ranch, we are meticulous in cleaning our kennels, and use hospital grade disinfectants to keep them spotless. However, amongst other pet guests, a dog's natural odor may become more noticeable. We offer our DogWash service that is discounted for Boarding guests. Just let us know if you would like your Pup to be bathed prior to checkout. We will bathe any dogs that have accidently soiled themselves overnight.
Can my pet catch a disease by being kenneled with other pets?
Yes, your pet can be exposed to disease when kenneled with other animals. The risk is, however, quite low, and virtually eliminated as we require advance vaccination to ensure a healthy population of boarded guests. Additionally, high sanitation standards and quality living conditions are established to ensure an absence of disease.
Why is my pet is so thirsty when she comes home from a boarding visit?
Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they're picked up. It's natural and you should expect your pet to be a bit dehydrated from all the excitement once you get them home. While in our care, pets are monitored carefully for their consumption of fresh water, which is continuously checked and refreshed throughout the day.
Can all my pets stay together in the same den?
Yes, we can accommodate your wishes and board your pets together in the same den, as space allows.
Do you require a deposit?
Due to high volume over holidays, Pawderosa Ranch requires a deposit in advance to guarantee holiday reservations. Deposits apply to all clients and will be strictly enforced due to the volume of clients we are unable to accommodate over holidays. Deposits are not required for other dates throughout the year.
What is your cancellation policy?
A 72 hour notice for change in number of days or cancellation is required for all holidays. Cancellation within the 72-hour period will forfeit the deposit.
While my dog is boarding with you, will he be taken out for walks?
As a daycare facility, Pawderosa Ranch offers 100% off-leash playtime during the day.
My dog likes to have toys with him, Can he have his favorite toys while boarding? What will he sleep on?
Nothing makes a dog feel more at home than one or two of his favorite toys. Please label all toys with your Pup’s first and last name. Though we do our best to ensure toys are returned to the proper owner, Pawderosa Ranch cannot guarantee the return of all toys.
Feel free to bring their own bed if you would like. Also, we recommend you bring something that smells like home (blankets, t-shirt, bedspread, etc.).
My dog is on a special diet. Can I bring in my own food?
Absolutely. In fact, we recommend you bring your dog’s food so that his diet remains stable. By pre-bagging each meal in a separate bag labeled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home. If you would like us to feed your pet our house blend dog food, there will be a $2 charge per meal.
My pet is diabetic and requires shots?
Pets with significant medical needs are better off under a veterinarian's care than at the Ranch, despite the qualifications of our well-trained staff.
DOGWASH
Why should I wash my dog at a dog wash?
1) less stress for your dog, 2) no mess for you to clean at home, 3) less expensive than paying a groomer, 4) no supplies to buy, 5) one quick stop 6) no appointment necessary, 7) no aching back and sore knees from your bathroom tub, 8) spending quality time with your 4-legged friend, 9) no more hair-clogged drains or backed-up septic tanks at home, 10) teaches children about responsible pet ownership, 11) professional facilities make the job easier, and finally, 13) because it's FUN!
When is the best time to visit so I don't have to wait?
The slowest times are generally mid-day. If you have the ability to come during the week, its best to avoid Saturday and Sunday, which can be rather hectic at times. We also tend to be quite busy the week before any major holiday. While we don't hold tubs by reservation, you can call in advance to see how busy we are before you come in.
My dog is aggressive. Is he welcome at the WashBarn?
In most cases, yes, but under certain conditions. If your dog exhibits the tendency to bite we may require you to muzzle him, or make a special appointment outside normal business hours. Please contact us to discuss the situation prior to bringing your dog to the Ranch.
Can I leave my dog at the Ranch while I run errands?
Yes,we will be happy to keep your non-aggressive, altered, healthy dog in our daycare facility until you complete your errands. Depending how long your errands take, you will be charged for either 1/2 day or a full day of daycare.
How do I get my big dog into your raised tubs?
We offer steps to help get large dogs up into the tubs. If your dog won't utilize the steps, we are happy to assist with a lift into the tub, provided it is safe for everyone involved to do so. Please note, however, that we do not require our staff to handle customer's dogs... assisting with lifts is completely at their discretion, if they feel safe and comfortable handling your particular dog.
Do you allow animals other than dogs?
Yes, but usually not during normal business hours. Most small domestic pets, such as cats, ferrets, rabbits, etc are welcome, but please call the Ranch first to check if your pet type is allowed, and if the "coast is clear". Advance appointments are REQUIRED for animals other than dogs in order to keep the peace, and make the Ranch safe for all visitors.
Can I bring my own supplies?
Yes. We have all the supplies you'll need to get your dog clean, but you are free to bring along anything you'd like from home. Please note, however, that we do not discount the fees if you bring your own supplies.
How does the dryer work?
Our dryers are made especially for pets. They offer a high-velocity, forced air stream that literally "blasts" the water out of the dog's coat. They have no heating element so they dry even heavy-coated dogs without drying out the coat or skin. The dryer output is approximately 60 degrees above room temperature, so the temperature will vary slightly during the day, and will run warmer when the dryer has been used for prolonged periods of time. Because of the noise level and high velocity of the airstream, the dryer nozzle should never be pointed directly at the dog's eyes or ears.... a towel is best used on these sensitive areas.
What if my dog is afraid of the dryer?
Most dogs don't particularly like the dryer, but are willing to tolerate the process if you are gentle and encourage them to be calm. Dogs that are noise sensitive can usually be calmed by putting cotton balls in their ears to muffled the sound of the dryer. We have some on hand, so please ask if you need them. If you don't want to use the dryers, we are happy to supply all the clean fluffy towels you need to get the job done, but the dryer is definitely quicker and more efficient.
